How can we help?

Questions about recording, transcripts, sharing, or your account — we reply to every message.

Email us

The fastest written channel. Include your Apple ID email and a short description of the issue.

support@krixx.ai

Chat in the app

Open KRIXX → Settings → Chat with us. You can also start a chat from this page (bottom-right).

Browse FAQs

Common questions

How do I record a voice note?

Open KRIXX, tap the record button, speak, then stop. Choose a language (or Auto Detect) and tap Generate. KRIXX creates a transcript, title, and summary.

Can I import audio I already have?

Yes. Use Import audio in the app to add a file you already recorded. We’ll transcribe and summarize it the same way as a live recording.

A note is stuck on processing.

Keep the app open with a network connection. If it stays queued for more than a few minutes, try again or email support@krixx.ai with the note title and time.

How do I share a note?

Open the note → Share. You can send a link with the summary, transcript, and/or audio, and optionally add a password.

How do I delete my account and data?

In the app go to Settings → Account → Delete Account. This permanently removes your notes and profile from our servers. You can also email support@krixx.ai from the address on your account and we will delete it for you. See our Privacy Policy.

Microphone or sign-in isn’t working.

iPhone Settings → KRIXX → allow Microphone. For Apple or Google sign-in, check your network and try again. Guest notes stay on this device until you sign in.

Subscriptions and refunds

If a paid plan is offered, it is billed by Apple. Manage or cancel in iPhone Settings → your name → Subscriptions. Refund requests go through Apple.